Consumer Products Case Study
We delivered a 340% increase in learning curve with 15% improvement in customer care and we handled more calls with less expense
The company examined in this case study is the world’s largest network marketing retail and manufacturing firm. As a pioneer in the concept of using teams of self-motivated small business owners to distribute its offerings, the firm has experienced an explosive degree of growth since its founding. Currently the company has roughly $8.4 billion of annual revenue and over 13,000 employees. Within the last decade, management has increasingly come to view the international arena as a primary source of future growth and has accordingly concentrated a great deal of resources on nurturing these markets. The result of these efforts is the establishment of independent business owners (IBOs) in 80 countries worldwide to date.